Frequently Asked Questions
Various help articles
19 articles
Written by Farhia and Valentin Staykov


What permissions are available to team administrators?
Difference between a team admin and team member
Written by Farhia. Updated over a week ago
How Does The Free Trial Work

Written by Farhia. Updated over a week ago
How To Add Additional Users
Details on cost of additional users and how to add them to your team.
Written by Farhia. Updated over a week ago
How to Hard Refresh Your Browser
A quick guide on how to do a hard refresh on some popular browsers on both Windows and Mac
Written by Valentin Staykov. Updated over a week ago
How to turn on your Bookmarks toolbar
Turning on your Bookmarks toolbar in various browsers
Written by Valentin Staykov. Updated over a week ago
How to stop email notifications for your clients
Steps on how to turn off email notifications for your clients
Written by Farhia. Updated over a week ago
How To Resume your Old Plan

Written by Farhia. Updated over a week ago
How To Update Invoice Information
Contact us to update your invoice details.
Written by Farhia. Updated over a week ago
How To Update Method of Payment
What happens to your current plan subscription when your payment does not go through or is declined.
Written by Farhia. Updated over a week ago
What happens when you cancel your current plan or after your trial expires?
Brief description of what happens to your account when you cancel your subscription or after the trial period.
Written by Farhia. Updated over a week ago
What is the Difference Between Solo and Studio plans?
A brief description on the differences between our Solo and Studio plan.
Written by Farhia. Updated over a week ago
How to enable comments on an expired free canvas
Steps on how to change a free canvas to a premium canvas to enable unlimited commenting time.
Written by Farhia. Updated over a week ago
How To See Full Date Details for Comments & Canvases
How to see the date a comment was left or when a canvas was created.
Written by Farhia. Updated over a week ago
Where does Pastel's data reside when a canvas is created?
Details on what data is stored when you create a Pastel canvas.
Written by Farhia. Updated over a week ago
What happens to comments on deleted site sections or if your domain URL changes?
Commenting on deleted site sections and disabled URLs.
Written by Farhia. Updated over a week ago
What discounts are available to new users?
Save by paying annually or as a non-profit organization or early start-up.
Written by Farhia. Updated over a week ago
Difference between HTTP versus HTTPS
What happens if you don't specify HTTP versus HTTPS when creating a canvas in Pastel?
Written by Farhia. Updated over a week ago
Differences Between Team Users versus Guest Reviewers
A quick summary of the differences between Pastel team users and guest reviewers
Written by Farhia. Updated over a week ago
Difference between Pastel and our competitors

Written by Farhia. Updated over a week ago