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Frequently Asked Questions

Frequently Asked Questions

Various help articles

19 articles
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Written by Farhia and Valentin Staykov

What permissions are available to team administrators?

Difference between a team admin and team member
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Written by Farhia. Updated over a week ago

How Does The Free Trial Work

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Written by Farhia. Updated over a week ago

How To Add Additional Users

Details on cost of additional users and how to add them to your team.
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Written by Farhia. Updated over a week ago

How to Hard Refresh Your Browser

A quick guide on how to do a hard refresh on some popular browsers on both Windows and Mac
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Written by Valentin Staykov. Updated over a week ago

How to turn on your Bookmarks toolbar

Turning on your Bookmarks toolbar in various browsers
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Written by Valentin Staykov. Updated over a week ago

How to stop email notifications for your clients

Steps on how to turn off email notifications for your clients
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Written by Farhia. Updated over a week ago

How To Resume your Old Plan

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Written by Farhia. Updated over a week ago

How To Update Invoice Information

Contact us to update your invoice details.
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Written by Farhia. Updated over a week ago

How To Update Method of Payment

What happens to your current plan subscription when your payment does not go through or is declined.
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Written by Farhia. Updated over a week ago

What happens when you cancel your current plan or after your trial expires?

Brief description of what happens to your account when you cancel your subscription or after the trial period.
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Written by Farhia. Updated over a week ago

What is the Difference Between Solo and Studio plans?

A brief description on the differences between our Solo and Studio plan.
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Written by Farhia. Updated over a week ago

How to enable comments on an expired free canvas

Steps on how to change a free canvas to a premium canvas to enable unlimited commenting time.
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Written by Farhia. Updated over a week ago

How To See Full Date Details for Comments & Canvases

How to see the date a comment was left or when a canvas was created.
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Written by Farhia. Updated over a week ago

Where does Pastel's data reside when a canvas is created?

Details on what data is stored when you create a Pastel canvas.
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Written by Farhia. Updated over a week ago

What happens to comments on deleted site sections or if your domain URL changes?

Commenting on deleted site sections and disabled URLs.
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Written by Farhia. Updated over a week ago

What discounts are available to new users?

Save by paying annually or as a non-profit organization or early start-up.
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Written by Farhia. Updated over a week ago

Difference between HTTP versus HTTPS

What happens if you don't specify HTTP versus HTTPS when creating a canvas in Pastel?
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Written by Farhia. Updated over a week ago

Differences Between Team Users versus Guest Reviewers

A quick summary of the differences between Pastel team users and guest reviewers
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Written by Farhia. Updated over a week ago

Difference between Pastel and our competitors

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Written by Farhia. Updated over a week ago