If you ever find yourself in a situation where your payment does not go through, do not worry as your canvases and comments won’t get erased.

What happens is that our payment processor retries the payment 3 times before canceling your plan. Your account will be switched over to our Free plan and you’ll have access to all your canvases and previous comments. They’ll just be in a read-only mode till the plan is reactivated.

You can reactivate your plan by updating your method of payment through your billing section. Once updated your plan automatically gets reactivated.

If you need any further help with reactivating your account, please contact us on our chat at the bottom right of the page or by email at hello@usepastel.com.