Frequently Asked Questions

Various help articles

Valentin Staykov avatar Farhia avatar
12 articles in this collection
Written by Valentin Staykov and Farhia

How to Hard Refresh Your Browser

A quick guide on how to do a hard refresh on some popular browsers on both Windows and Mac
Valentin Staykov avatar
Written by Valentin Staykov
Updated over a week ago

How to turn on your Bookmarks toolbar

Turning on your Bookmarks toolbar in various browsers
Valentin Staykov avatar
Written by Valentin Staykov
Updated over a week ago

How To Add Additional Users

Details on cost of additional users and how to add them to your team.
Farhia avatar
Written by Farhia
Updated over a week ago

How To Update Invoice Information

Contact us to update your invoice details.
Farhia avatar
Written by Farhia
Updated over a week ago

How To Update Method of Payment

What happens to your current plan subscription when your payment does not go through or is declined.
Farhia avatar
Written by Farhia
Updated over a week ago

How To Resume Old Plan

Farhia avatar
Written by Farhia
Updated over a week ago

How to Cancel Current Plan

What happens to your account when you cancel your plan?
Farhia avatar
Written by Farhia
Updated over a week ago

How To See Full Date Details for Comments & Canvases

How to see the date a comment was left or when a canvas was created.
Farhia avatar
Written by Farhia
Updated over a week ago

Differences Between Team Users versus Guest Reviewers

A quick summary of the differences between Pastel team users and guest reviewers
Farhia avatar
Written by Farhia
Updated over a week ago

Difference between HTTP versus HTTPS

What happens if you don't specify HTTP versus HTTPS when creating a canvas in Pastel?
Farhia avatar
Written by Farhia
Updated over a week ago

Difference between Pastel and our competitors

Farhia avatar
Written by Farhia
Updated over a week ago

Comments on deleted site sections and disabled URLs

What happens to comments on deleted sections in your live site, or if your domain URL changes?
Farhia avatar
Written by Farhia
Updated over a week ago